Effective Date: 14 JANUARY 2025

CompassionCare Concierge  ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines our legal obligations and practices regarding the collection, use, storage, and safeguarding of your information in compliance with all applicable laws and regulations.

Information We Collect

We collect the following categories of information:

Personal Identifiable Information (PII):

Full name, address, phone number, email address, and date of birth.

Health Information:

Requisition forms, medical history, lab results, and other health-related data necessary for the provision of our services.

Payment Information:

Credit card details, billing address, transaction history, and payment preferences.

Website Usage Data:

Information collected via cookies and similar technologies to improve website functionality.

How We Collect Information

Online through secure forms on our website.

Via phone calls, SMS messaging, or email communications.

In-person during service appointments.

From requisition forms submitted by clients or healthcare providers.

Use of Information

We use your information for the following lawful purposes:

To provide and deliver phlebotomy and laboratory services.

To schedule appointments and process payments.

To communicate with you regarding your services, results, or inquiries.

To comply with legal obligations or respond to lawful requests from regulatory authorities.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website to:

Enhance user experience.

Analyze website traffic and usage patterns.

Customize content and advertisements. You may control cookie preferences through your browser settings.

Data Sharing and Third Parties

We do not sell, rent, or share your personal or health information with third parties for marketing or any other purposes. Information may only be shared in the following circumstances:

With Laboratories: To process your samples and deliver results.

With Payment Processors: To facilitate secure transactions.

With Service Providers: To support operational needs such as CRM management through THRYV.COM

As Required by Law: To comply with subpoenas, court orders, or other legal processes.

Data Storage and Security

We implement robust and legally mandated security measures to protect your information, including:

Secure storage in HIPAA-compliant CRM software, THRYV (www.thryv.com).

Encryption protocols for sensitive data.

Regular audits of our security systems and practices.

Communication via SMS Messaging

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

By using our services, you consent to receiving necessary communications via SMS messaging. These messages include appointment confirmations, reminders, and service updates. We will not send unsolicited or unnecessary messages. To opt out of SMS communications, reply with "STOP."

Minors

We require parental or guardian consent before collecting or processing information from individuals under the age of 18. Services for minors must be authorized and supervised by a responsible adult.

Your Rights

You have the right to:

Request access to your personal information.

Correct inaccuracies in your data.

Request deletion of your information, subject to legal or operational requirements.

Restrict or object to certain data processing activities.

To exercise your rights, contact us at support@compassioncareconcierge.com.

Updates to This Privacy Policy

We may update this policy from time to time. The effective date will be updated accordingly, and significant changes will be communicated through our website or directly to you.